In short
- Tell us through WhatsApp, email or the contact form. A named Grievance Officer handles complaints.
- We acknowledge within 24 to 48 hours and aim to resolve within 15 days, never beyond 30.
- Safety concerns involving minors and unlawful content are handled first.
- If you are not satisfied you can escalate to the authorities listed here.
01Grievance Officer
Please write to our Grievance Officer for complaints about content, accounts, privacy, payments, refunds or anything else.
| Detail | Contact |
|---|---|
| Name and designation | [Grievance Officer name and designation] |
| hello@ivirth.online | |
| WhatsApp / phone | |
| Address | [registered office address] |
| Form | Support & safety form on the Contact page |
02How to file a complaint
- Contact us using any channel above.
- Tell us who you are, what happened, when, any link, screenshot or payment reference, and what outcome you want.
- Do not send passwords, OTPs, card numbers or identity documents.
- You receive a reference so you can follow up.
03What to expect and when
| Step | Our commitment |
|---|---|
| Acknowledgement | Within 24 hours for unlawful content or safety concerns; within 48 hours for all other complaints |
| Priority review | Concerns involving minors and unlawful content are reviewed first |
| Resolution | We aim to resolve within 15 days and, in any case, within 30 days. If it takes longer we tell you why and when you will hear back |
| Outcome | A written reply explaining the decision and any action taken |
04If you are not satisfied
- Ask for a review by a senior team member by replying to our decision.
- Consumer matters: National Consumer Helpline on 1915 or consumerhelpline.gov.in, and consumer commissions under the Consumer Protection Act, 2019.
- Personal data matters: the Data Protection Board of India under the DPDP Act, 2023, once it is operational for complaints, after you have first raised the matter with us.
- Cyber offences: cybercrime.gov.in or the 1930 helpline for online financial fraud.
05Urgent safety
If someone is in immediate danger, contact local emergency services (112) first. For concerns involving a child, you can also contact Childline on 1098.
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